Terms and Conditions


"Free shipping on orders over $199"


  1. Minimum spend of AU$200

  2. Single transactions only (internet, phone or email based).

  3. Australia Post Standard postage only, with tracking number available.


  1. Shipping of items to locations outside Australia.

  2. Australia Post services such as Express Post, Signature on delivery.

  3. Insurance on items. If you wish for insurance we can provide that service for a nominal cost.



  1. If an incorrect product is selected we will do our best to assist with a replacement. Note that there is a $20 handling fee for restocking and associated postage costs are not included.

  2. If you prefer a refund, the item must be returned unopened and undamaged, including packaging.

  3. Returns must be received by DCCSound within 30 days of purchase.


Terms and conditions subject to change without notice.

ESU Warranty

Decoders are sold by DCCSound without any expressed warranty.

All decoders pre-programmed from DCCSound are verified as functional (aka fit for purpose) prior to shipping to our customers:

  • Motor circuit

  • Lighting functions

  • Correct sound project load (if part of a transaction for a sound decoder)

  • Sound output including speakers (if attached by DCCSound)

ESU LLC offers a 2 year warranty from the date of purchase, subject to the following conditions:

1) The decoder has not been modified or altered beyond the point of sale.

Examples of alteration include but are not limited to:

  • Removal of the 8 pin plug

  • Removal (including partial) of the heat shrink material around the decoder

  • Connection of any stay-alive product not completed by DCCSound

2) The sound amplifier has not been short circuited across the speaker outputs

3) The decoder has not been fitted to a model in a way that it was not designed to be fitted

If you need assistance with a warranty claim please contact us.


If the decoder is damaged, ESU does offer a repair service for decoders. This is not free of charge but subject to a nominal fee. Please contact DCCSound if you have a an ESU decoder that you wish to have repaired.