ESU & Zimo Manufacturers' warranties
All decoders pre-programmed from DCCSound are verified as functional (aka fit for purpose) prior to shipping to our customers:
Correct sound project load (if part of a transaction for a sound decoder)
Sound output including speakers (if attached by DCCSound)
ESU LLC offers a 2 year "manufacturers' warranty" from the date of purchase, subject to the following conditions:
1) The decoder has not been damaged, modified or altered beyond the point of sale.
Examples of alteration include but are not limited to:
Removal of the 8 pin plug
Removal (including partial) of the heat shrink material around the decoder
Connection of any stay-alive product not completed by DCCSound
2) The sound amplifier has not been short circuited across the speaker outputs or to the models chassis or rail
3) The decoder has not been fitted to a model in a way that it was not designed to be fitted
If you need assistance with a warranty claim please contact us.
If the decoder is damaged, ESU does offer a repair service for decoders. This is not free of charge but subject to a nominal fee. Please contact DCCSound if you have a an ESU decoder that you wish to have repaired. Otherwise ESU can be contacted directly if the consumer prefers.
Zimo offers a 2 year "manufacturers' warranty" from the date of purchase.
Returns and repairs are handled by Zimo and not by DCCSound. Zimo's contact details: http://www.zimo.at/web2010/sales/kundendienst_EN.htm
Zimo may specify the following form be completed when returning a failed decoder: http://www.zimo.at/web2010/sales/ZIMO-Reparatur-Formular_en.pdf
If you need assistance with a warranty claim or a repair with either ESU or Zimo, please contact us.
More information about your rights as a consumer can be found at www.accc.gov.au